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Customer
Service
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WeddingFavorCollections.com
Customer Service's policy is to provide you with the best service possible before,
during and after your purchase. Our knowledgeable service representatives are multilingual
and will be more than happy to assist you with any inquiries you may have in English,
Español or Japanese.
We strongly suggest that you first try to find the answer to your question(s) in
the
Shopping With Us
section below. There, we have compiled the most common questions our visitors and
customers ask us and we have also documented all the answers in an easy-to-understand
format. Should you need additional information and/or assistance after reading this
section, please choose the desired contact information below:
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Contact Us
Information
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By Telephone:
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TOLL FREE 1.877-535-0603
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By E-Mail:
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Click here
to contact our Customer Service department by E-Mail
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Live Assistance:
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Click here
to start the Live Assistance session
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With Us
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We offer competitive rates and we charge you exactly what we pay to deliver your
purchased item(s). We do not profit from the shipping charges.The shipping costs
are determined based on the weight of packages and shipping zip code. For your convenience,
estimated shipping costs for each order can be calculated from the Shopping Bag
before you proceed to check out.
When orders are shipped directly from multiple vendors, the total shipping charge
is calculated as the sum of the shipping cost from each vendor.
SHIPPING OPTIONS
STANDARD SHIPPING
• Shipping Time : 4-6 business
days once shipped
• Restrictions :
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Deliveries to Alaska and Hawaii may take longer
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No delivery to P.O. Box
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No delivery to APO/FPO
EXPRESS SHIPPING
• Shipping Time : 2-3 business
days once shipped
• Restrictions :
•
Deliveries to Alaska and Hawaii may take longer
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No delivery to P.O. Box
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No delivery to APO/FPO
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We use United Parcel Service (UPS) or Federal Express (FEDEX) to deliver all orders.
It is not possible to specify a preferred carrier when placing your order as some
orders are directly shipped from our vendors. You may receive your order in multiple
shipments.
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We estimate shipping and delivery dates based on the availability of your items
and the shipping options you choose. Most regular orders are shipped within 2-4
business days upon receiving your order. Personalized items may take longer to be
shipped out due to personalization. An estimate time to ship for each item appears
in the Shopping Bag and the product description if it is a personalized item.
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Please find below the transit time information from all our manufacturers' warehouses
to the final destination.
From the day the order is placed with us, please add 3 to 5 business days (6 to 7
for cookies) to the transit times shown below to estimate the approximate date when
you will receive your purchased items. This additional time is our providers'
pre-determined order processing time frame which starts at the time they receive
our order, package it and request a pick up from the delivery carrier.
NOTE: Sorry but we cannot expedite the processing time. For faster shipping, please
upgrade to Express Shipping.
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